Your carpet cleaning business is only as great as the employees you hire. If you're not bringing aboard skilled workers, then you're going to have to ensure they're properly trained. This should include educating them how to use carpet cleaning equipment and how to select the best cleaning methods for the job. You should have a clear cut maintenance plan in place that your trainees can easily adopt.
Every successful carpet cleaning business has a preventive maintenance program. The following will help you put together a strategy that's effective for your employees, as well as your customers.
Daily Prevention Methods
Preventive cleaning is a must to keep your customers' floors in tip top condition. This is especially so for those who own commercial buildings frequented by customers and personnel. Mats should be placed at the entrances and exits to minimize the amount of soil and debris that enters the property. Regular vacuuming is also a requirement. This can be carried out by their own employees or by yours.
Daily vacuuming and sweeping is needed for both the tile and carpeted areas. The key to making carpets last longer is by vacuuming regularly. This will prevent damage caused by soils. One study shows that 79 percent of soil inside of carpets is dry particulate soil. This is known to scratch and abrade the carpet fibers, which makes them look damaged and worn out. You'll typically find this happening in the high-traffic areas.
Vacuuming should also be done before the hot water extraction process using commercial carpet steam cleaners or other portable carpet cleaning machines. Let employees know – water and dirt creates mud, so you want to remove the soil before applying any moisture.
How to properly Vacuum a Floor
The vacuum used for your customers should be properly maintained and adjusted accordingly. Your workers should ensure the hoses are not clogged with debris and that the brushes are clean. The bags should also be emptied regularly. Before the process begins, the dial should be set to the highest height setting, then lowered once use begins. A change in the pitch of the motor will signify when the setting is correct. The machine should also begin to push forward when the setting is accurate.
Areas that have a lot of soil will need an upright machine and brush bar for agitation. A single or dual motor can be used. The most important areas that need pre-cleaning include elevators, the first 40 feet of entrances, stairwells with carpets, outside of bathrooms, transitioning areas (from tile to carpet) and crowded areas, such as copy rooms and nurse stations.
Besides preventive and daily maintenance, it's important to implement interim cleaning. Your employees will need to incorporate this using carpet cleaning equipment with low-moisture. Little to no chemicals will also be used. This can be viewed as a light cleaning in between deep cleanings. This allows quicker drying times, requiring no downtime for fast-paced environments, such as businesses and medical facilities.
Once or twice a year, restoring cleaning should be performed for each client. Your employees should keep record of the dates, so that the interim and restoration cleaning is performed accordingly. During the restoration process, you will need to use hot water extraction or steam cleaning. The better quality your carpet cleaning equipment the better.
Make sure all employees are knowledgeable about all the different machines and tools that use. They should be properly cleaned and maintained to increase the longevity of your gear.
Keeping your customers floors cleaned through the year is your top priority. With a thorough preventive and interim cleaning plan, you can do just that. Use the above tips to start planning your schedule and training your employees to provide ultimate customer satisfaction.